These terms of service cover WP Sofa, the place where we create, host, and look after a WordPress site for you. WP Sofa is powered by STASEO, Israel. If you use the service, these terms apply. What we keep about you is in the privacy policy.
Who can use it
You need to be at least 18, or to have permission to agree for the business you represent. Use an email address you can open. That address is the account. To change it, write to support@wpsofa.com. You can add a team member or a web designer under Users in WordPress. They get their own WordPress login. Do not send them your WP Sofa login link.
What we do
You enter your email and we send a link. Nothing is created until you open it. Then we create your WordPress site, host it, and open your dashboard. You edit the site when you want to. You do not get a server of your own, and you do not install WordPress. On a paid plan, we keep the site online, let you connect a domain you control, update WordPress, themes, and plugins, and keep a full daily backup, SSL, and security. If you ask us for support, we may sign in to your WordPress site as an administrator to provide that support.
Each site is capped at 5 GB of disk, 512 MB of RAM, and 20% of one CPU. The cap is separate for each site.
The database
Each site uses its own SQLite database. WordPress translates ordinary MySQL queries so SQLite can run them. You install themes and plugins from WordPress admin in the normal way.
Servers and other companies
The physical servers and the cloud facilities are provided by Kamatera (O.M.C. Computers & Communications Ltd.). The server software is provided by WebPros International L.L.C.
Kamatera and WebPros are well known companies - they put security, stability, and availability first. That is why WP Sofa uses their services.
Kamatera and WebPros International L.L.C. can access site files and the site database. They provide support, server management, and help with deep server issues, such as a backup or a server security problem. WP Sofa does not control every access they make. The privacy policy names them and links to their privacy rules.
WordPress
WordPress is open source software. We do not sell, rent, or charge for the WordPress core software. A plan pays for the WP Sofa service, including hosting. WP Sofa is not part of the WordPress Foundation or Automattic, and it is not endorsed by them.
Your content
You keep ownership of the words, pictures, files, and code you put on your site. You confirm that you have full rights to all content, files, and code you submit, that they do not infringe any third-party rights, and that they comply with all applicable laws. Do not post anything unlawful, anything that harms other people, or anything you are not allowed to publish.
You are responsible for all content entered or uploaded on the site. That includes content from you, from site editors or admins, and from a client you handed the site to.
You are responsible for the themes and plugins on your site, and for edits to the site. We are not responsible for WordPress themes or plugins you install, for the site content, or for editing of the site. We are not responsible for PHP errors or bugs in WordPress core, plugins, or themes. We are not responsible for changes to a plugin, a theme, or the site code when we did not make those changes.
You can edit theme files and plugin files in the WordPress admin editor. You can download a copy of the site with the UpdraftPlus Backup/Restore plugin.
Moving a site
You can move a site off WP Sofa with the UpdraftPlus Backup/Restore plugin. You back it up, then restore that backup on the other host. Moving an existing WordPress site onto WP Sofa, including one that uses MySQL or MariaDB, is part of the Extended plan. Email support@wpsofa.com and we will help. Keep your own copy until the move is finished.
Fair use
Do not use WP Sofa to:
- Upload malware or attack other sites
- Pretend the site is run by someone else
- Connect a domain you do not control
- Overload the service or try to break into it
- Resell accounts
We may pause or remove a site or account that breaks these rules. Write to support@wpsofa.com if you think we got that wrong.
Trials
A trial lasts 30 days and does not ask for a card. You can try up to 3 sites at the same time, and each site has its own 30 days. Each paid plan covers one site, so when you put a site on a plan, a trial spot opens for another one. When the trial ends, the site is paused. If you do not put it on a plan, we remove it 2 days after the trial ends. A trial exists so you can see the site, prepare, design and edit before you pay.
Plans and payment
A plan is monthly and covers one site. You see the price and what is included before you pay. The plans page is part of that. Payment goes through a secure PayPal subscription, and we never see or store your card details. Paying for one site does not pay for your other sites. You can switch plans anytime. Cancel the current plan on the dashboard and choose the other one. You can run client sites on your account. Each of those sites needs its own plan. You are billed unless you move that billing to the client.
Standard keeps the site online. It includes hosting, your own domain, SSL, a full daily backup, security, and updates for WordPress, themes, and plugins. Support on Standard covers the server and a working site: the site is down, you cannot log in, or your domain will not connect. It does not cover building pages, choosing plugins, custom design or code, or fixing a theme.
Extended includes everything in Standard, plus help inside WordPress. That includes setting the site up, help with pages, menus, and content, help choosing and setting up plugins, and fixing something that breaks inside WordPress. It does not include custom design or code, new posts on a schedule, an ads or SEO campaign, or the fees for premium plugins.
If a site fills its storage, new uploads stop and the site stays online. You can delete heavy files or contact us for help.
Cancel anytime
You can cancel anytime with the Cancel button on your dashboard. Billing stops. There is no refund for time you already paid for, and there is no separate refund period. The site stays online until the end of that paid time. You then have 7 days to renew, and we email you a reminder. If you do not renew within those 7 days, the site is paused. Visitors see a short notice instead of the website. The paused site is kept for 30 days. Log in and choose a plan during those 30 days to bring it back. After 30 days paused, we remove the site.
Your web address
During a free trial, the site uses a WP Sofa address. On a plan, you can connect a domain you control. You point the domain to us, then connect it from the dashboard. Once it is connected, it stays with that site. Email support@wpsofa.com if it needs to change. We can refuse a domain that is already used by another site, or that we cannot issue a certificate for.
Keeping the service online
We work to keep sites online and to look after WordPress. We do not promise that the service will be free of interruptions. The cloud facilities, the server software, maintenance, a domain that is not pointed correctly, or a site that is paused can stop the public site from loading. A site that has used its storage stays online.
Changes
We may update these terms. The date at the top and at the bottom will change when we do. If you keep using WP Sofa after that, the new terms apply.
Your data
If you ask us to delete your personal data, we will delete it. People in the European Economic Area can ask for this under the General Data Protection Regulation (GDPR). Payment records can stay where we must keep them for accounting. A site that is still on a plan needs that plan cancelled first. Write to support@wpsofa.com.
Contact
Questions about these terms of service: support@wpsofa.com.
Last updated: 11 November 2026.